Frequently Asked Questions

Please follow this link to our new portal: www.better-evidence.org. Create an account to start a new application. 

To start a renewal application, please login to your previous account at www.better-evidence.org. Select “Apply” on your Dashboard. You must submit a renewal application annually through this link.  

We will ask you to review and update your information and share feedback on your experience with UpToDate over the last year. You will have the opportunity to elect to download offline features if you have not already.

To create an account, please use the email you would like to use for your UpToDate subscription (or when loggin in, use the email you currently use for your UpToDate subscription if you are looking to renew). Please select “Forgot your password?” if you cannot remember it. You will receive an email from the system to reset it. 

If you are having further issues submitting your application, please contact beproviders@globalhealthdelivery.org.

You should hear within 6-8 weeks.

Once your application is marked “Approved” on the portal, you will receive a confirmation email from UpToDate with log-in instructions that will allow you to activate your subscription. This may take 2-3 weeks after your “approved” status is granted. 

Please monitor your spam folder for an email with the subject line: “UpToDate/Better Evidence Donation Confirmation.” If you have not received this email after 3 weeks of an “Approved” status, please contact beproviders@globalhealthdelivery.org.

We recommend you apply for renewal about one to three months before your subscription ends. To determine if you are able to apply for renewal at this time, please log in with the email you originally used to apply and check your application portal. The portal will not let you renew your subscription before three months prior to your subscription ending. 

Yes. Log into your account at www.better-evidence.org to check your application status. Please revise your application if you notice a “Try Again” status with the information requested in your portal. 

Please note application processing can take up to 8 weeks. If your application has been “Under Review” for more than 8 weeks, please contact beproviders@globalhealthdelivery.org. 

Confirmation emails can arrive 2-4 weeks after “approved” status. Please check your inbox and spam folder for an email directly from UpToDate. If your confirmation email has not been received 4 weeks after approval, please contact beproviders@globalhealthdelivery.org

If your application is currently in “Submitted” or “Under Review” status, please contact beproviders@globalhealthdelivery.org to edit the information in your application. 

For technical assistance, please contact UpToDate Customer Service by emailing customerservice@uptodate.com or calling +1 (781) 392-2910. Please include your account number when contacting Customer Service. Your account number can be found in your confirmation email or by contacting: beproviders@globalhealthdelivery.org.

Yes ⁠— If you have additional relevant information regarding your eligibility that was not included in your original application.

Please email beproviders@globalhealthdelivery.org to appeal a declined decision. 

Yes, if you deliver medical care, medical education, or related services to vulnerable populations outside the US as part of your job and meet the other eligibility criteria, and neither you nor the (nonprofit or governmental) organization employing you can afford to subscribe to UpToDate, you may apply.

Please be sure to describe your work with vulnerable populations in your application.

All information provided to apply to the Better Evidence-UpToDate Donation Program is confidential but may be subject to further inquiry and checks.

UpToDate, Inc. and Better Evidence at Global Health Delivery reserve the right to gather and use de-identified data for monitoring and evaluation of uptake and usage, and to contact Grantees at any point in time during the Grant period for feedback and monitoring purposes.

Administering the Better Evidence-UpToDate Donation Program helps us achieve our mission–to create a global network of professionals dedicated to improving the delivery of value-based health care. We are able to use our broad reach to help connect the UpToDate product with the people in the places where it can have a significant impact.

No, we do not currently have a limit on renewals.

No, you cannot share your login. You must keep your account private and secure. You can share information you learn by sending topics from within the UpToDate platform to others or by printing materials.