Department of Information Technology

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Our mission is to empower the Harvard Chan community—faculty, staff, students, and researchers—by leveraging cutting-edge information technology to drive excellence and innovation.

Phone 617-432-HELP (4357)

Email helpdesk@hsph.harvard.edu

Location

Kresge, Room 108

Welcome to the Department of Information Technology

Our dedicated team is committed to delivering top-tier IT support to the Harvard T.H. Chan School community. As trusted advisors, we prioritize user needs, foster collaboration, encourage innovation, and maintain open, two-way communication. Our goal is to enhance your teaching, learning, and work experience.

The Department of Information Technology provides a wide range of resources to support faculty, staff, and students in all areas of their work.

Our quick-start guides are created to answer common questions and help boost your productivity:

Generative AI, a technology that burst onto the digital landscape with ChatGPT’s debut in late 2022, has quickly become a hot topic. As we move into Academic Year 2024-2025, it’s clear that Generative AI has sparked immense excitement for its capabilities, alongside valid concerns regarding copyright, academic integrity, and misinformation.

We have developed an internal resource page to share Generative AI news, tools, trainings, policies, and best practices as we experiment with the technology.

Learn more

Get IT Help

Phone

Start with a phone call to 617-432-HELP (4357) no matter if you are at home or on campus.
Helpdesk phones are open 7:30am-6:00pm Monday-Friday

Email

helpdesk@hsph.harvard.edu

On site support: Please read

Start with a phone call to 617-432-HELP (4357) no matter if you are at home or on campus.
- If you can be helped remotely and immediately, you will be.
- If not, all of the details will be documented and routed to the Harvard Chan Field Support team.
- A Field Support technician will contact you to schedule an appointment
Walk-in support is available. We recommend making an appointment in advance: hsph.me/helpdeskbookings.
Walk-in locations:
- Kresge, Room 108 (the former credit union office across from Sebastian’s Cafe)
- This location is open and staffed from 8:00am-4:00pm Monday-Friday
- 401 Park, L3-016 (open as staffing permits)