Winter Break IT Support

Phone support hours are as follows:

• Friday, December 22^nd: 7:30am-12pm
• Saturday December 23^rd: Closed
• Sunday, December 24^th: Closed
• Monday, December 25^th: Closed
• Tuesday, December 26^th: open for limited support from 12pm-4pm
• Wednesday, December 27^th: open for limited support from 12pm-4pm
• Thursday, December 28^th: open for limited support from 12pm-4pm
• Friday, December 29^th: open for limited support from 12pm-4pm
• Saturday December 30^th: Closed
• Sunday, December 31^st: Closed
• Monday, January 1^st: Closed
• Tuesday, January 2^nd: Open for normal operation

For support during these hours, please call: 617-432-4357

The SPH Field Support Services walk-in helpdesk will close on December 21^st at 6pm and reopen on Monday, January 3rd at 8am. Phone lines open at 7:30am the same day.

IT staff monitor all core systems (e.g., email, network, file storage, server rooms, web servers) throughout the break. These systems are monitored 24/7/365.

Monthly Server and Network maintenance will be FRIDAY, December 15: 7pm to 1am. Please note the change in date.

Please contact the IT Helpdesk at (617) 432-4357 or email helpdesk@hsph.harvard.edu for any questions or concerns you may have regarding this information.