RESOLVED: Windows Server Outages
Friday, 7/19/24, 9:00 am
If you are having difficulty with your windows laptop or desktop machine (e.g. “blue screen of death” or other error message), please attempt to reboot your computer and possibly several times. This will clear the faulty Crowdstrike update in many cases.
If rebooting does not clear the issue, please contact the HSPH Helpdesk at:
617-432-HELP (4357)
helpdesk@hsph.harvard.edu
and we will manually work through remediating your machine. The process takes less than 10-15 minutes remotely or less than 5 minutes at the Helpdesk.
SPH IT staff are working through all classrooms and conference rooms and remediating any broken machines.
If you have other systems that are impacted and need assistance, please contact the Helpdesk.
Friday, 7/19/24, 8:00 am
Overnight, a faulty update from our security vendor Crowdstrike impacted Windows servers, laptops and desktop machines. This is a global issue that caused much disruption impacting travel, banking, and other systems.
The SPH team worked throughout the night to get our SPH servers and systems up and running. All servers and systems have been remediated and are now operational. Likewise, Harvard University Information Technology (HUIT) is diligently working through central systems and most systems are fully operational. See HUIT status page for updates, https://status.huit.harvard.edu.
We are now turning to impacted laptops and other endpoints. Further guidance on Windows endpoint remediation will be sent shortly.
Thank you for your patience as we work through the issue.
Friday, 7/19/24, 7:00am
All HSPH IT services are running normally.
Apple/Mac devices are unaffected.
If you are having trouble with a Windows PC or Laptop,
please contact the HSPH Help desk:
617-432-HELP (4357)
helpdesk@hsph.harvard.edu
Friday, 7/19/24, 5:30am
Most HSPH services are running normally.
Apple/Mac devices are unaffected.
Information for affected Windows PC/Laptop will be published shortly.
Friday, 7/19/24, 3:00am
Harvard is investigating widespread technical issues affecting Windows-based devices and servers on campus. Windows systems are experiencing blue screen error messages, unexpected reboots, and an inability to access or use their systems. Our technical teams are working with our vendors to diagnose and resolve the problems.