December Server and Network Maintenance: FRIDAY, 12/19, 7pm – 3am
IT will perform regular monthly system maintenance to servers and network equipment beginning 7 PM Friday, December 19th, and ending 3 AM Saturday, December 20th, Eastern Time.
Please note the change of day to FRIDAY.
The following services will be unavailable during the dates and times above:
- All Virtual Desktop Systems
- File services
- Mailman listservs
- Local SMTP email services
- Powerfaids and NetPartner
- Wasabi
- Research Servers maintained by the Infrastructure Team
All other services will be unaffected during the maintenance window, including the following:
- Zoom
- Canvas
- Microsoft 365 (email, calendar, OneDrive, SharePoint, Teams, Word, Excel, PowerPoint)
- Administrative forms (account requests, visitor pass requests, computer setup, etc.)
- Kiteworks by Accellion File Transfer service
- my.harvard
- Web Server (main hsph.harvard.edu site)
- Emma
IT Support Over Winter Break
The Department of Information Technology will provide phone support hours to assist the community with computer issues during the winter break.
Phone support hours are as follows:
- Wednesday, December 24: 7:30 AM–12:00 PM
- Thursday, December 25: OFFICE CLOSED
- Friday, December 26: 10:00 AM–2:00 PM
- Monday, December 29 through Wednesday, December 31: 10:00 AM–2:00 PM
- Thursday, January 1: OFFICE CLOSED
- Friday, January 2: 10:00 AM–2:00 PM
- Monday, January 5: Normal hours
For support during these hours, please call: 617-432-4357.
Please note that all core systems (e.g., email, network, file storage, server rooms, web servers) are monitored throughout the break by IT staff. These systems are monitored 24/7/365.
Upcoming Maintenance Windows
- January 23, 2026 (Friday)
- February 19, 2026
- March 19, 2026
Please contact our IT Helpdesk at (617) 432-4357 or email helpdesk@hsph.harvard.edu for any questions or concerns you may have regarding this information
