Conflict, Feedback, and Negotiation in Health Care
“The content is excellent and there are frequent breakout sessions to practice the new frameworks and tools. I left feeling much more confident and competent in these skills. I know there will be many chances to continue practicing these approaches to disruptive behavior, negotiation, and decision-making structure outside the course.”
—Karina Stone, MD, Unity Hospital Adult Inpatient Med Director
About the Program
Increase your competence as a physician leader in the critical management areas of navigating conflict, providing feedback, and skillfully approaching negotiations.
Program Fees
- Standard Price $2,600.00
Program Overview
Build Essential Negotiation and Conflict Management Skills
The stakes are high in health care. The ability to negotiate and manage conflict is crucial to guiding your organization. As the health care landscape continues to change, the need for effective leadership and communication skills for managerial stakeholders continues to be pivotal.
This online program is designed to build on your leadership and management skills. This course will empower you with cutting-edge skills and confidence to tackle the challenging situations you face as a leader. These techniques can be used by any stakeholders; be you a physician leader, practicing physician, residency director, or nurse manager.
Upcoming Program Details
Leaders spend considerable time managing interpersonal conflict. The substantive issues being negotiated in health care often require a difficult decision between two equally good or bad alternatives – with the care of a patient in the mix. The need to effectively and quickly negotiate through informal, unarticulated channels makes strong relationships critical.
One way to effectively manage conflict and ultimately build strong relationships as a leader is through frame-based feedback, which is founded on the concept that people’s actions are driven by their “frames,” or their point of view regarding the situation at hand. Without discussing a feedback receiver’s frames, changes to his or her learning and behavior is unlikely.
Within a learning environment that will facilitate career growth, this program will develop your expertise in the following critical areas:
Conflict Management
- Develop strategies for overcoming the barriers and challenges to conflict management
- Apply the skills of using frame-based feedback to conflict management and relationship building
- Identify the key components of organizational accountability for supporting a culture of trust and psychological safety
- Explore the dynamics of influence in the context of health care leadership
- Develop strategies for overcoming the most difficult challenges of negotiation
- Apply the skill of interest-based negotiations to real situations
- Develop effective methods for driving decisions
Negotiation
- Explore the dynamics of influence in the context of health care leadership
- Develop strategies for overcoming the most difficult challenges of negotiation
- Apply the skill of interest-based negotiations to real situations
- Develop effective methods for driving decisions
All Times are Eastern Time (ET).
| Monday, February 17, 2025 | ||
|---|---|---|
| 4:00–5:00 pm | Program Introduction | Tuesday, February 18, 2025 |
| 8:00–9:00 am | Psychological Safety: Why it’s important and how to overcome barriers to supporting this culture | |
| 9:00–9:10 am | Break | |
| 9:10–10:10 am | Psychological Safety: Why it’s important and how to overcome barriers to supporting this culture | |
| 10:10–10:20 am | Break | |
| 10:20–11:20 am | Skills for Conflict Management: Using frame-based feedback | |
| 11:20–11:30 am | Break | |
| 11:30 am–12:30 pm | Skills for Conflict Management: Using frame-based feedback | Wednesday, February 19, 2025 |
| 8:00–9:00 am | Building an Organizational Program to Support a Culture of Trust | |
| 9:00–9:10 am | Break | |
| 9:10–10:10 am | Building an Organizational Program to Support a Culture of Trust | |
| 10:10–10:20 am | Break | |
| 10:20–11:20 am | The Challenges of Influence in Healthcare | |
| 11:20–11:30 am | Break | |
| 11:30 am–12:30 pm | The Challenges of Influence in Healthcare | Thursday, February 20, 2025 |
| 8:00–9:00 am | Negotiating for Outcomes Without Damaging Relationships | |
| 9:00–9:10 am | Break | |
| 9:10–10:10 am | Negotiating for Outcomes Without Damaging Relationships | |
| 10:10–10:20 am | Break | |
| 10:20–11:20 am | Negotiating to a Decision | |
| 11:20–11:30 am | Break | |
| 11:30 am–12:30 pm | Negotiating to a Decision | |
| 12:30–12:45 pm | Program Conclusion |
This agenda is subject to change.
Current faculty, subject to change
Jo Shapiro
Associate Professor of Otolaryngology – Head & Neck Surgery
Harvard Medical School
Theodore J. Witherell
Primary Faculty
Harvard T.H. Chan School of Public Health
This program is specifically designed for physician leaders. Clinicians with the titles below are strongly encouraged to apply
Relevant Job Titles
- Assistant VP
- Assistant Medical Director
- Chair
- Chief Medical Officer
- Chief Operating Officer
- Director
- Division Chief
- Executive Director
- Executive Administrator
- Medical Director
- Non-Physician Dyad Partner
- Nurse Manager
- Program Director
- Professor
- Residency Director
- Service Line Leader
- VP
- Vice Chair
Individuals interested in this program may also benefit from our online program Health Care Financial Management for Physician Leaders.
Credits & Logistics
All participants will receive a Certificate of Participation upon completion of the program.
This program also contributes to the 3-program Executive Leadership in Health Care Certificate of Specialization. Click here for more information.
The Harvard T.H. Chan School of Public Health is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.
The Harvard T.H. Chan School of Public Health designates this live activity for a maximum of 12 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
Harvard T.H. Chan School of Public Health will grant 1.2 Continuing Education Units (CEUs) for this program, equivalent to 12 contact hours of education. Participants can apply these contact hours toward other professional education accrediting organizations.
All credits subject to final agenda.