Conflict, Feedback, and Negotiation in Health Care
“The content is excellent and there are frequent breakout sessions to practice the new frameworks and tools. I left feeling much more confident and competent in these skills. I know there will be many chances to continue practicing these approaches to disruptive behavior, negotiation, and decision-making structure outside the course.”
—Karina Stone, MD, Unity Hospital Adult Inpatient Med Director
Upcoming Program Information
View detailed information for the upcoming program
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Conflict, Feedback, and Negotiation in Health Care
Increase your competence as a physician leader in the critical management areas of navigating conflict, providing feedback, and skillfully approaching negotiations.
Program Fees
- Standard Price $2,600.00
Program Overview
The stakes are high in health care. The ability to negotiate and manage conflict is crucial to guiding your organization. As the health care landscape continues to change, the need for effective leadership and communication skills for managerial stakeholders continues to be pivotal.
This online program is designed to build on your leadership and management skills. This course will empower you with cutting-edge skills and confidence to tackle the challenging situations you face as a leader. These techniques can be used by any stakeholders; be you a physician leader, practicing physician, residency director, or nurse manager.
Harvard faculty will enhance your ability to face the most complex situations and conversations with greater confidence. Instructors use a combination of learning approaches such as teaching mini case studies, interactive classroom discussions, and helping you apply newly learned skills to real work situations.
By the end of the program, you will have built the confidence and developed the skills necessary to be more effective at managing conflict, having difficult conversations, and negotiating with others.
In this online program, you will increase your confidence in the critical management areas of:
- Navigating conflict
- Providing feedback
- Skillfully approaching negotiations
Learning Objectives
Leaders spend considerable time managing interpersonal conflict. The substantive issues being negotiated in health care often require a difficult decision between two equally good or bad alternatives – with the care of a patient in the mix. The need to effectively and quickly negotiate through informal, unarticulated channels makes strong relationships critical.
One way to effectively manage conflict and ultimately build strong relationships as a leader is through frame-based feedback, which is founded on the concept that people’s actions are driven by their “frames,” or their point of view regarding the situation at hand. Without discussing a feedback receiver’s frames, changes to his or her learning and behavior is unlikely.
Within a learning environment that will facilitate career growth, this program will develop your expertise in the following critical areas:
- Develop strategies for overcoming the barriers and challenges to conflict management
- Apply the skills of using frame-based feedback to conflict management and relationship building
- Identify the key components of organizational accountability for supporting a culture of trust and psychological safety
- Explore the dynamics of influence in the context of health care leadership
- Develop strategies for overcoming the most difficult challenges of negotiation
- Apply the skill of interest-based negotiations to real situations
- Develop effective methods for driving decisions
Certificate of Specialization
Advance your Career with a Certificate of Specialization
This program contributes to the 3-program Executive Leadership in Health Care Certificate of Specialization. Click here for more information.
